Refund & Cancellation Policy
Last updated: July 6, 2026
This page explains the trial, renewal, cancellation and refund terms of iyiyim VIP subscriptions. Our goal is no surprises: everything is here, in plain language.
Free trial
- A VIP subscription starts with a 3-day free trial (the length may vary with promotions; the current trial period is always shown on the purchase screen).
- If you cancel before the trial ends, you are not charged anything.
- When the trial ends, the subscription is automatically charged based on the plan you selected.
Auto-renewal
Subscriptions renew automatically at the end of each period (monthly/yearly). If you do not want the renewal, you must cancel at least 24 hours before the current period ends. Cancelling does not stop you from using VIP features until the end of the current period.
How do I cancel my subscription?
Subscriptions are managed through the app store, and cancellation is done there as well. Deleting the app does not cancel the subscription.
App Store (iPhone/iPad)
- Open Settings → tap your name at the top.
- Select Subscriptions.
- Find iyiyim in the list.
- Tap Cancel Subscription and confirm.
Google Play (Android)
- Open the Google Play app and tap your profile icon in the top right.
- Go to Payments & subscriptions → Subscriptions.
- Select iyiyim from the list.
- Tap Cancel subscription and complete the steps.
If you purchased on the web
For subscriptions purchased through app.iyiyim.org, you can cancel from Settings → Subscription inside the app, or write to our support team.
Refunds
- For store purchases, payment is collected by the respective store (Apple/Google), so refund requests are submitted to that store. Use reportaproblem.apple.com for Apple, or the "Request a refund" option in your purchase history for Google Play.
- Each store's own refund rules apply; the process usually takes a few business days.
- For web purchases, justified refund requests (e.g. the service being unusable due to a technical issue) are reviewed by our support team.
Türkiye — note on the right of withdrawal
Under Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation, consumers generally have a 14-day right of withdrawal. However, under Article 15 of the Regulation, an exception applies to services performed instantly in an electronic environment and digital content whose performance begins with the consumer's approval. Because you consent to immediate delivery of the service when starting your subscription, the right of withdrawal falls under this exception for any period already in use. This does not affect your right to cancel free of charge during the trial or the stores' refund processes; your statutory rights remain reserved.
Price changes
If the subscription price changes, you will be notified before the next renewal period of your current subscription; under store rules, your consent is required in most cases.
Contact
If you get stuck at any step of cancelling or requesting a refund, write to us via the in-app support section — we will sort it out together.